LEGAL COMPLIANCE

PRIVACY & COOKIE POLICY

Last Updated: March 2026

1. INTRODUCTION

At GonzalRivas Services Inc., we are committed to protecting the privacy and security of our clients' information. This policy explains how we collect, use, and safeguard your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

2. INFORMATION WE COLLECT

When you request a quote or contact us, we collect:

  • Full Name and Contact Person.
  • Email Address and Telephone Number.
  • Physical Address of the property to be serviced.
  • Property details and specific service requirements.

3. COMMUNICATIONS & CONSENT (SMS/EMAIL)

By providing your phone number and email through our contact forms, you expressly consent to receive communications from GonzalRivas Services Inc., which may include:

  • Service Updates: Coordination of cleaning schedules and arrivals.
  • SMS Notifications: Real-time alerts regarding your service status.
  • Marketing Campaigns: Exclusive offers, seasonal promotions, and newsletter updates.
  • Direct Contact: Follow-up calls and customer satisfaction surveys.

*Messaging and data rates may apply for SMS. You can opt-out at any time by replying "STOP" or clicking the unsubscribe link in our emails.

4. USE OF DATA

We use your information strictly to provide accurate quotes, execute cleaning services, process payments, and improve our service quality through internal analytics.

5. DATA PROTECTION

We implement high-level security protocols to ensure your data is not lost, misused, or altered. Access to personal information is restricted to authorized personnel who require the data to perform their duties.

6. THIRD-PARTY DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We only share data with trusted partners (e.g., payment processors) necessary to provide our services.

7. YOUR RIGHTS

Under Canadian law, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us at:

GonzalRivas Services Inc.
Email: info@gonzalrivascleaningtoronto.ca
Collingwood • Toronto • Ontario
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